Support Request dialog

This allows you to submit a support request to the support website. Alternatively you can submit a request directly from the website at .

It can be accessed via the application menu Help -> Support Request.

It connects to the Internet using the settings defined in the Internet Connection dialog.

Here is an example of what it looks like:

Type

This allows you to select one of the following request types:

Sales Enquiry - Requests relating to orders or purchasing
Product Support - Requests relating to RapidJ
Website Support - Requests relating to the website

Priority

Allows you to specify how urgent your request is.

Name

Allows you to enter your name. This field is required.

Email

Allows you to enter your email address. This field is required so that we can reply to your support request.

Support Code

Allows you to enter your support code for any support that you may have purchased.

Subject

This allows you to enter a subject line for your request. This is a required field.

Message

This allows you to enter a message that describes your request. This is a required field.

Attachments

These allow you to specify the location of any files that you wish to attach to your request.

Include logs

When this option is checked, all of the files in the RapidJ log directory will be included in the support request. Check this option if you think the logs may help us with your request.

Include system information

When this option is checked, all of the system properties returned by System.getProperties() will be included in the support request. Check this option if you think the system properties may help us with your request.

Submit

This submits the request to the support website.

Cancel

Closes the dialog without submitting a request.

Related reference

Internet Connection dialog